Patient Satisfaction with Outpatient Healthcare Services at Lac Son Health Center of Hoa Binh Province in 2024

Assoc. Prof., Dr. Dao Xuan Vinh¹, Bui Thi Lieu² – ¹Hoa Binh University, ²Department of Lac Son Health Center

Abstract:

Objective: This study aims to evaluate patient satisfaction with healthcare services at the outpatient department of Lac Son Health Center in Hoa Binh Province in 2024.

Subjects and Methods: A cross-sectional descriptive study was conducted involving 310 patients who visited the outpatient department at Lac Son Health Center.

Results: Among the 310 patients surveyed, the overall satisfaction rate with healthcare services in the outpatient department was 83%. Satisfaction levels were categorized as follows: accessibility (84.8%), transparency of information and procedures (55.2%), facilities and equipment (63.2%), professionalism and attitude of healthcare staff (84.2%), and service delivery (88.7%).

Conclusion: The study revealed that 83% of patients expressed satisfied with the healthcare services provided at the outpatient department of Lac Son Health Center.

See file

Keywords: Patient satisfaction, healthcare services.