Measuring Digital Transformation in Banks: Literature and Pratical Implications for Vietnamese Banks

Dr. Nguyen Thi Ha Thanh, Nguyen Hanh Linh, Hoang Bao Ngoc, Pham Yen Nhi  – Foreign Trade University

 Abstract:

This paper investigates how digital transformation in the banking sector can be measured by synthesizing insights from global literature and analyzing the specific context of Vietnamese commercial banks. It identifies widely adopted frameworks and key performance indicators (KPIs) for assessessing the progress and effectiveness of digital transformation initiatives. Additionally, the study provides an overview of the status-quo of digital transformation within Vietnamese banks, highlighting notable achievements and persistent challenges influenced by technological capabilities, regulatory frameworks, and strategic direction. Based on these findings, the paper proposes practical recommendations to enhance both the measurement methodologies and the implementation of digital transformation. The results are expected to support Vietnamese banks in developing more structured, data-driven digital strategies to improve operational efficiency, competitiveness, and customer experience in the digital age.

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Keywords: Digital transformation, banking sector, measurement methods, textual analysis, Vietnamese banks.